Return and Exchange Policy – JakNest

At JakNest, we strive to provide our customers with a smooth and convenient shopping experience. We highly value your trust and are committed to ensuring your complete satisfaction with your purchases.

To achieve this, we offer a clear return and exchange policy that protects both your rights and ours as a company.

First: Return Policy

1. Return Period:

  • Customers have the right to request a return within 14 days from the date of receiving their order.
  • If the product is damaged or does not match the specifications, customers must contact us within 24 hours of receiving the order.

2. Conditions for Return Acceptance:

To ensure the acceptance of a return request, the following conditions must be met:

  • The product must be unused and in its original condition as received.
  • The product must be in its original packaging with all included accessories.
  • A purchase invoice or order number must be provided as proof of purchase.
  • The product must not be damaged due to misuse or improper storage by the customer.
  • Customized or modified products requested by the customer cannot be returned.

3. Return Process:

  • Customers must first contact us via email at [email protected] to request a return, providing the reason and attaching clear photos if the product is damaged or incorrect.
  • If the return request is approved, customers will receive details for the return shipping process.
  • The customer will bear return shipping costs, unless the return is due to our error (such as sending a wrong or defective product).
  • Once we receive and inspect the product, the customer will be notified of the acceptance or rejection of the return request.

Second: Exchange Policy

1. When Can an Exchange Be Requested?

  • Customers can request a product exchange in case of a manufacturing defect or if they received an incorrect product.

2. Exchange Process:

  • Customers must contact us within 48 hours of receiving the product.
  • The product must be in its original condition, unused, and with all accessories included.
  • If the exchange is due to a personal preference, the customer will bear the shipping costs, whereas if the error is from our side, we will cover the shipping costs.

Third: Non-Returnable or Non-Exchangeable Products

For health and safety reasons, we do not accept returns or exchanges for the following:

  • Customized or made-to-order products.

Fourth: Refund Policy

1. When Will the Refund Be Processed?

  • After receiving and inspecting the product, the customer will be notified of approval or rejection.
  • If approved, the refund will be processed to the original payment method within 7-14 business days.
  • The actual refund time may vary depending on the bank or payment provider’s policies.

2. Cases Where Refunds Are Not Issued:

  • If the product is not in its original condition or has been damaged by the customer.
  • If the return request was not submitted within the specified period.
  • If the product was returned without prior coordination with the customer service team.

Fifth: Incorrect Shipping or Damaged Products

  • If a customer receives a damaged product or an incorrect order, they must contact us within 24 hours, providing clear photos to illustrate the issue.
  • The customer will be offered an exchange or a full refund at no additional cost.

 

 

For Inquiries and Assistance:

[email protected]